1. Introduction
At Stirling Tea Company, we strive to ensure customer satisfaction. This Refund Policy outlines the process for returns, refunds, and exchanges.
2. Eligibility for Refund
– Damaged or Defective Products: Products received damaged or defective are eligible for a full refund.
– Incorrect Product: If you receive an incorrect product, we will provide a full refund or replacement.
– Change of Mind: We do not offer refunds for change of mind or buyer’s remorse.
3. Refund Process
– Notification: Notify us within 3 days of receiving the product.
– Return Request: Submit a return request through our website or contact our customer support.
– Return Shipping: You are responsible for return shipping costs unless the product is damaged or incorrect.
4. Refund Timeline
– Processing Time: Refunds are processed within 5-7 business days of receiving the returned product.
– Refund Method: Refunds are credited to the original payment method.
5. Exchanges
– Eligibility: Exchanges are available for products that are in their original condition with all tags and packaging intact.
– Process: Contact our customer support to initiate the exchange process.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at mailto:support@stirlingteacompany.com.
This Refund Policy outlines the process for returns, refunds, and exchanges on the Stirling Tea Company e-commerce platform. Feel free to customize it according to your business needs.