1. Introduction
At Stirling Tea Company, we strive to ensure customer satisfaction. This Return Policy outlines the process for returning products purchased on our platform.
2. Eligibility for Return
– Damaged or Defective Products: Products received damaged or defective are eligible for return.
– Incorrect Product: If you receive an incorrect product, we will accept returns.
– Return Window: Returns are accepted within 7 days of delivery.
3. Return Process
– Notification: Notify us within 3 days of receiving the product.
– Return Request: Submit a return request through our website or contact our customer support.
– Return Shipping: You are responsible for return shipping costs unless the product is damaged or incorrect.
4. Condition of Returned Products
– Original Condition: Products must be in their original condition with all tags and packaging intact.
– Unused: Products should be unused and in their original state.
5. Refund or Replacement
– Refund: We will provide a full refund for returned products that meet our return policy.
– Replacement: We may offer a replacement for products that are damaged or incorrect.
6. Contact Us
If you have any questions or concerns about our Return Policy, please contact us at mailto:support@stirlingteacompany.com.
This Return Policy outlines the process for returning products purchased on the Stirling Tea Company e-commerce platform. Feel free to customize it according to your business needs.